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Shipping & Returns

Terms of Service

Shipping: We ship in-stock items as soon as your order is received, usually on the same day or the next business day. We ship custom orders within six weeks of receipt via UPS, FedEx, or the U.S. Postal Service through the method of your choice.


Returns

In the rare event that you need to return one of our garments, please contact us either by email at susan@provenancemill.com or by telephone at (855) 854-3284 or (540) 377-5224. We will provide you with a Returned Merchandise Form and shipping instructions. We accept returns within 30 days of purchase in new, unused condition, in the original packaging.   Please feel free to contact us for a sample of any yarn after reviewing the colors available online.


Privacy

When you place an order, Provenance Mill collects your name, mailing address, shipping address, email address, telephone number, credit card number with expiration date and security code. The information is used solely for the purpose of delivering the purchased product to you. We will never sell, exchange, transfer, give, or otherwise share any of this information with any outside entity for any purpose whatsoever.

Your credit card information is not stored. The email address you provide for order processing may be used to send you information and updates pertaining to your order, news about Provenance Mill products and services. If you desire not to receive these updates, you may opt-out by clicking the unsubscribe button at the bottom of the email you receive from us.


Why we Give Back

We feel fortunate and blessed to have the opportunity to live on our farm, raise the alpacas we love, and produce these sweaters for children that will be passed down from generation to generation. All of our sweaters are made from the luxurious blanket of the alpaca. We are dedicated to giving back to our community.

All of the fiber from all of our alpacas’ neck and legs is washed and felted into soft and snuggly warm blankets which we donate to the homeless across Virginia. We try to identify families with small children who have lost their homes and suffered needlessly as the result of the economic downturn or their parents’ loss of job.